Privacy Policy

1. Who We Are And The Service We Run

CreativeSecure is the public-facing name of the online presence operated by Hong Kong Jinhui Bearings International Trading Limited. We are a trading and sourcing house that helps industrial buyers locate, price, certify, and receive rolling element bearings and related components including deep groove ball bearings, roller bearings, thrust sets, housings, and seals. The technical catalog, the enquiry forms, and the informative pages of this website are maintained and operated by the developer JinBearing for and on behalf of the company. When we write we, us, or our in this policy, we refer to the company named above acting through its authorised representatives, including the developer who runs the technical operation of the site.

Our business is fundamentally a business to business trading activity. The people whose information we touch are most often professional engineers, purchasing managers, maintenance teams, storekeepers, and agents who approach us about a bearing requirement. That does not reduce our duty of care; we are committed to honest handling of every record that reaches us. This policy is written to be readable by a purchasing officer at a factory just as clearly as by a legal reviewer, because we believe transparency belongs in every document we issue.

2. Scope Of This Policy

This policy applies to the website at www.creativesecure.mom and to every enquiry sent to us through the contact form, by email to service@creativesecure.mom, or by telephone to the number listed on the site. It covers information you give us directly and information gathered automatically as you browse. It also covers records we keep when you become a client and we supply goods and services to your company under a purchase order or a sales contract.

This policy does not apply to websites operated by third parties, even if we link to them from our pages. If you follow a link to a manufacturer or a freight operator, you should read the privacy notice of that organisation independently. We are not responsible for how any external party handles your data once you leave our site, but we do try to link only to professional sources that publish responsible notices of their own.

If your company engages us under a separate written agreement, that agreement may carry additional confidentiality clauses which map more detail onto this policy. Where those clauses point to a stricter duty than this document, the stricter duty applies to the information covered by that contract. Where this policy is stricter, this policy prevails for the data it governs. Either way nothing in this page removes protections granted by law.

3. Sources Of Personal Information

We receive personal information from several channels, and knowing the source helps you understand why we hold a given record. The main sources are listed below.

• Information you send to us directly. This is the most common source and includes submissions through the contact form, direct emails, telephone calls, and written documents or drawings you attach to an enquiry.
• Information your employer gives us. When a factory issues a purchase order in the company name, the named contact persons, the delivery storekeeper, the invoicing officer, and the technical representative may appear in that order address our systems keep.
• Information gathered automatically. Our servers log technical details such as your internet protocol address, the type of device and browser you use, the pages you visit, the rough region your network sits in, and the time of your visit. Most of this is aggregated and cannot identify a single person on its own.
• Information received from third parties you authorise. If you ask a freight forwarder, a customs agent, or an inspector to act for you, they may pass contact details or packing instructions to us to complete a shipment.
• Public commercial records. We occasionally confirm a company registration number or a trading address from public registers when we are checking the identity of a new buyer or a supplier, which is a normal part of any export trading arrangement.

Whatever the source, we only keep the minimum of what is needed to serve the purpose we have described, and we do not build hidden dossiers on people we never have a reason to contact.

4. Categories Of Data We Collect

The personal data we collect falls into the categories set out here. We use plain words for each so a reader can check them against their own experience of the site.

• Identity details. Your full name, your job title, your department, and the company you represent where you supply them.
• Contact details. Email addresses, telephone numbers (including the international number format), postal address, delivery address, and occasionally a fax or messaging handle used for trade documents.
• Commercial and transactional data. Details of the bearing parts you ask about, the codes and quantities, historical quotations we have issued to your email, purchase order references, unit prices agreed, shipping terms, and customs values where we act in the export chain.
• Technical data. Drawings, tolerance tables, load reports, and inspection expectations you attach to an enquiry so that we can match the correct bearing line.
• Communications data. The contents of emails, recorded notes of telephone discussions where we keep a brief summary, and chat or form history tied to a conversation thread.
• Device and usage data. Browser type, operating system, network-protocol address, pages visited, time on page, and referring links, gathered to keep the site fast and secure.

We do not deliberately collect sensitive categories of data such as health, ethnicity, religion, or biometric information, and we ask that you do not send such material to us. If a drawing or message should accidentally contain sensitive text, we will delete that record without using it and tell you what we have done.

5. Privacy For Children

The CreativeSecure website sells industrial bearings to professional buyers and does not target children. We do not knowingly collect personal information from children under the age of thirteen, nor do we direct any marketing at young visitors. If you believe a child has submitted personal data to our site without a parent or guardian giving permission, please contact us using the details near the end of this policy and we will remove the records as quickly as we reasonably can.

We encourage parents and guardians to supervise any child who uses the internet and to explain why a shopping or enquiry site that sells heavy machinery parts is not a place for personal information. Because our products are engineering components used in industrial settings, there is never a genuine reason for a child to give us their address or phone number.

6. Cookies And Similar Technologies

Like many professional sites we use small text files called cookies and comparable local storage to help the site work and to understand how visitors move through our pages. We keep the use of these tools modest and purposeful.

• Essential cookies. A small set that keeps a page session consistent and lets our forms function. Without these the site cannot operate properly.
• Performance analytics. Tools that count visits, record which pages are popular, and measure how long a reader stays. These are reported in aggregate and we do not use them to build a profile of an identified individual.
• Preference storage. A minor record of a choice you have made, such as dismissing a notice, so that we do not show it to you again on the same visit.

We do not run advertising cookies that track you across unrelated websites to sell you goods you looked at elsewhere. Our marketing is limited to the professional records we already hold and the technical updates we publish. You can clear cookies, set your browser to ask before storing them, or use a private browsing window if you prefer. Disabling essential cookies may stop part of the enquiry function working, because a form needs a live session to send.

7. Purposes For Processing

We only process personal data for purposes that a reasonable visitor to a bearing trading site would expect. Those purposes are set out below.

• To answer your enquiry and provide a technical match for the bearing you describe, including reading any drawing or code you send.
• To prepare and send quotations, invoices, packing lists, certificates of analysis, and customs documents required for an export consignment.
• To carry out a purchase order: confirming grade, quantity, price, and shipping; arranging freight; and tracking delivery to your nominated point.
• To maintain a traceability file for each line so that both you and we can look back at the maker, grade, inspection record, and date of a supplied bearing.
• To manage our client records, reconcile payments, and handle any disputes or credit queries that arise from a commercial order.
• To keep the website secure, spot misuse such as spam or attempted fraud, and resolve technical faults that slow the service.
• To send occasional professional updates about catalog ranges or sourcing services where you gave permission or where there is a clear professional interest and an easy way to stop.
• To meet legal, tax, and anti-money-laundering duties that apply to any export trading business in Hong Kong.

We will not reuse your records for a new purpose without checking that the new use is compatible with what you were told when the data first arrived, and we will not secretly sell your details to unrelated marketers.

8. Lawful Bases For Processing

Where data protection law requires us to identify a lawful basis, we rely on the following. Each basis is tied to a realistic stage of our working relationship with you.

• Performance of a contract. When you request a quote and later place an order, we process name, contact, and order details because they are necessary to deliver the bearing goods and services we have agreed to supply.
• Legitimate interests. We process a modest amount of technical and usage data to keep the site secure, to respond to enquiries, and to give existing professional contacts relevant updates. We balance this against your rights and we never let our interest override your protection.
• Consent. Where we rely on your agreement, for example to add you to a specific marketing list, we record the date and manner of your consent and make it straightforward to withdraw by writing to us or unsubscribing.
• Legal obligation. We may be required by Hong Kong tax or trade law to keep certain commercial records, and that legal duty authorises keeping those records even if you later ask us to delete wider records.
• Vital interests and public interest. In rare emergency or regulatory situations we may process data where law clearly permits, always keeping the action narrow and documented.

Whichever basis applies at a given moment, we first ask whether the data is needed at all and then whether a less intrusive way can meet the same end. That habit is the heart of respectful data handling.

9. Who We Share Data With

We do not share your personal information widely. The narrow set of partners who receive only what they need includes:

• Freight forwarders, shipping lines, airlines, and customs brokers who must see names and addresses on a bill of lading or an export declaration to move your goods.
• Bearing makers and milling suppliers in the source network who confirm availability, grade, and delivery for a line number; they see the order specification rather than any unrelated personal record.
• Banks and payment processors who complete a payment in your name; they see the payment data only.
• Professional services such as accountants and lawyers who act for us within a duty of confidentiality.
• Web hosting and technical providers who keep our site running; they process data under our instruction and are bound to protect it.
• Regulators and authorities where Hong Kong or another applicable law obliges us to disclose records.

Every partner is chosen for trust and is limited to the information required for its part of the work. We ask each one to keep the data secure, to use it only for the agreed task, and not to pass it onward without our authority.

10. International Data Transfers

Because our trade crosses borders, some personal data will naturally travel to another country. A quotation answered at our Hong Kong office may draw on a maker warehouse in another territory, and your delivery may be handled by a freight agent in the country of destination. When data moves outside Hong Kong, we take reasonable care that it receives a comparable level of protection.

Our approach is to transfer only the minimum required for the transaction, to prefer partners in jurisdictions with strong data laws, and to bind partners where possible through contractual clauses that require security and purpose limitation. If you send us an enquiry from outside Hong Kong, your data will be processed and stored on systems supporting our international operation, and by contacting us you understand that cross-boundary handling as described here.

11. Retention Of Personal Data

We keep personal data only for as long as there is a real reason to keep it, and we then delete or anonymise it in a controlled way. The main retention windows are described below.

• Enquiries that do not become orders are cleared from our active systems after a short period, typically a few months, unless you ask us to keep your details for a later quote.
• Records that support a completed order, including the traceability file, are retained for a sensible business period and to meet Hong Kong trade and accounting rules; this commonly spans several years from the date of supply.
• Financial and tax records are kept for the period required by applicable law, after which they are securely destroyed.
• Server logs holding technical data are rolled over regularly so that old usage records are overwritten and no longer personal.

When you request deletion, we first confirm whether any legal or contractual duty still requires us to keep a document. Where such a duty exists we tell you what is kept and why, and we delete everything else we hold about you outside that duty.

12. Security Safeguards We Apply

Protecting the records you trust to us is taken seriously across the trading floor and the technical team. Our safeguards include the following.

• Access to client data is limited to staff and agents who need it for their role, and each access is on a need to know basis.
• The website is served over a secure connection so that form submissions travel encrypted between your browser and our server.
• Strong and unique passwords protect our systems, and two stage verification guards the higher access accounts.
• We keep software patched, back up our data at intervals, and restrict physical and remote entry to offices and server rooms.
• Staff are trained to recognise phishing and social engineering so that a caller cannot pull a client file with a smooth story.
• Where we hold data for you in an electronic store, access is logged and monitored for unusual behaviour.

No system can promise absolute safety against every conceivable attack, but we commit to apply industry-reasonable measures, to review them as the threat picture changes, and to act quickly if an incident touches your data.

13. Marketing And Communications

We prefer to speak plainly, especially about mail. Most of our messages are replies to an active enquiry or documents tied to a live order, and those go to you because you asked the question or placed the order. Beyond that, we may occasionally send professional updates about catalog ranges, sourcing services, or trade availability that we think could matter to a current or recent client.

Every update of this kind explains who we are and gives you a straightforward way to decline future messages, usually by replying with the word opt out or writing to our service address. We do not rent or sell your details to mailing-list brokers, and we do not send bulk mail to strangers who gave us nothing. If you receive a message from us that you did not expect, let us know and we will investigate where the address came from and correct the record.

14. Your Rights And Choices

Depending on where you live and the law that applies, you may hold several rights over the data we process about you. Where they apply to us, we honour them freely and without delay. These rights include the following.

• The right to access a copy of the personal data we hold about you, with an explanation of what we use it for.
• The right to have inaccurate records corrected so that your contact details and order history reflect the truth.
• The right to ask us to delete personal data where there is no longer a valid reason for us to keep it.
• The right to restrict processing in certain circumstances, for example while we check an accuracy dispute you have raised.
• The right to data portability for records you supplied to us electronically and that our systems hold on the basis of consent or a contract, where we can reasonably provide a machine readable copy.
• The right to object to processing done for our legitimate interests, and the right to withdraw any consent you formerly gave.

To exercise any of these rights, write to us at service@creativesecure.mom or by post to the address in the contact section below. We will ask you to confirm your identity so that we do not hand another person your records, and we will respond within the time a law allows, usually around thirty days. If you are unhappy with our answer, you may complain to the local data protection authority in Hong Kong or in your own jurisdiction.

15. Tools On Your Browser

This website does not use heavy trackers, and you retain a good deal of control through settings that already live in your browser. You can choose to block third party cookies globally, to clear site data after every reading session, or to browse in a private window that forgets nothing after you close it.

Many browsers also send a do not track signal. We do not currently respond by changing behaviour, because we already avoid the cross-site advertising tracking that such a signal is meant to stop, but we record the distinction honestly here and will review our response as standards evolve.

The only practical consequence of tightening your privacy settings is that some parts of the site may load more slowly or that a form may ask you to confirm your submission twice. You will never be locked out of reading our catalog or our legal text because you declined a nonessential cookie.

16. Changes To This Privacy Policy

Our business, the law, and the tools we use change from time to time, and this policy will be revised to stay accurate. When we make a material change we will update the version note near the top of this page and revise the date shown at the top of the document. For changes that widen how we use your personal data, we will contact you directly where we can before the new use begins, so that you can decide whether to continue with us.

Material changes generally mean a change that affects your rights, such as a new category of data, a new type of sharing, or a new retention window, rather than small corrections of wording. We keep a short archive of past versions so that a careful reader can see how practice has developed over time.

By continuing to use the site after a revision is posted, you accept the version that is live on the page you are reading. If you do not accept a change, you are free to stop using the site and to ask us to delete the records we hold about you as described in the earlier section on your rights.

17. How To Contact Us

Questions about this privacy policy or about any record we hold can be sent to the trading desk. Please use the contact points below and mark any data request clearly so that it reaches the right team.

The developer JinBearing operates the technical systems that power this website, and questions about the handling of data within those systems can be directed to the same service address above. When you contact us about a data matter, we will confirm receipt, log the request, and work to the answer within the timescales described in this policy.